The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences – like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The challenge:

Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our environment is primarily Java, Scala, JavaScript, Go, AngularJS, Node.js, Galera, NoSQL, AWS, Python, PHP, and Docker. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.

As a Support Engineer at Qualtrics, you will be working with customer support as a part of the engineering team to address issues reported by customers and help them realize the full potential of the system. You will:

• Triage and analyse customer reported issues
• Investigate application code and application logs to identify root causes
• Implement fixes or provide necessary information to application engineers
• Design and implement tools and reports that will speed up the resolution
• Use existing tools and reports
• Cooperate with Engineering, Customer Success, Customer Support  and Product Management teams, both locally and internationally
• Identify trends in application quality and performance
• Implement and monitor alerts based on quality and performance trends

Skills required:

• Ability to read code (like Javascript, Go, bash)
• Ability to read application logs
• Familiarity with one of the scripting languages (Bash, Python, Perl or other)
• Ability to query databases, both SQL and noSQL
• Experience in diagnosing customer production issues
• Excellent English communication skills, written and spoken
• Analytical thinking
• Proactive approach to issues and trends

Experience:

• Bachelor’s degree – STEM (Science, Technology, Engineering, and Mathematics)
• Experience in support engineering including developing scripts and software

What differentiates us from other companies:

• Work life integration is deeply important to us – we have frequent office events, team outings, and happy hours.
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
• We believe in sharing Qualtrics success which is part of the compensation for all employees.

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